Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.
Install, configure, and maintain desktop computers, Ethernet networks, network cabling, and other related equipment, devices, and systems.
Administer and patch management on the network devices and servers.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Monitor and manage MPLS and/or dedicated leased internet circuits.
Identify utilization patterns and their effect on operation/system availability and performance expectations
Anticipate communication and networking problems and implement preventive measures.
Configure and support switches, routers, firewalls, VoIP devices and internet connections.
Ensure timely user notification of maintenance requirements and effects on system availability.
Develops, maintains, and monitors procedures for all server backups and network usage.
Monitors, plans, and coordinates the distribution of client/server softwareand service packs.
Makes recommendations for new equipment and services to purchase and work with various vendors for procurement.
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with the rest of the IT team and stake holders.
Perform vulnerability and networking scanning assessments.
Manage inventory of all hardware and software resources.
Maintain excellent communication with rest of the IT Team on all tasks and projects.
Creates and maintain good technical documentation.
Knowledge sharing with the team members.
Responsibilities may require working in non-regular office hours in response to needs of the systems being supported.
Keep confidentiality of the company & client information.