• Citizen

• Work Permit

• Full Time

• Direct Hire

• UG :- Any UG - Not Required

• PG :- Any PG - Not Required

• No of position :- ( 1 )

• Post :- 5th Nov 2019

Short Description

Service Centre Analyst – 1 to 2 years – Kolkata

Qualifications

Any graduate

Job Responsibilities

Skill – Service Centre Analyst

Job Description

Primary Skill

Service Centre Analyst

Secondary Skill

Service Now

The main responsibilities of the Service Centre Analyst are making first line agents more successful by scaling FLR supporting first line agents while facing more serious problems Resolving problems escalated to them using remote control tools Providing software hardware fault diagnosis and resolution to users appropriate and timely escalation of incidents relating to the user s account desktop or laptop fully document fixes to capture knowledge maintaining team quality processes and possibly contributing to quality documentation provide Customer specific trainings for new hires logging and managing 1st line overflow contacts if needed Ensure that operational procedures are implemented and followed

POC – Sonal Upadhyay

Competencies and Skills

Core Behaviours

Client Acquisition & Development

Foundation competencies

Innovation & Capability Growth

People Leadership

Service & Delivery

Technology Awareness and Leveraging

Business Analysis

Business Knowledge

Software Engineering

Testing

Data Management

Architecture Knowledge

Technical Solution Design