• Citizen

• Work Permit

• Full Time

• Direct Hire

• UG :- Any UG

• PG :- Any PG

• No of position :- ( 1 )

• Post :- 7th Dec 2019

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

The Software Support Engineer I works in an exciting technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership through to solution.

The successful candidate would work in a fast-paced engineering environment, investigating and resolving problems.

The customer base includes a considerable number of countries and cultures, ranging from multi-national financial institutes to local community banks in mature established and developing markets.

The position involves being in contact with the locally based technical teams dealing with these customers. This may need on-site travel where necessary.

The role requires a progressive, adaptable individual who is looking to grow their technical and personal skills. It involves working in a very varied environment on a daily basis with technologies, customer base and problems that are constantly evolving.

The position involves various areas of scope including –

• Support coverage over multiple software product lines – principally in NCR’s Financial sector’s Self Service software products.
• Maintaining ownership of complex software solution issues, debugging to product and component/configuration level.
• Exhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.
• Managing multiple issues of varying complexity and stage of investigation at any given time with the principle focus of customer satisfaction.
• Being the principle cornerstone at centre of all communications between all relevant teams as part of support investigations.
• Working in an environment may require rotation in work hours, weekend and/or extended hours, as needed, to accommodate customer need

The successful candidate should display the following proficiencies –

Technology and Engineering Skills

• A passion for problem solving that will grow and enhance an ability to research problems with no known solutions and design solutions for identified problems
• A fast learner who is excited and eager to become skilled in understanding engineering concepts, principles, techniques and processes.
• Qualified to degree level or equivalent work experience in a software discipline
• Show characteristics of a keen sense of ownership and leadership that are required to be principle contact for problem investigations.

Problem Solving/Decision Making

• An efficient, flexible and nimble outlook that allows willingly uses all available resources to conceive creative solutions.
• A clear and logical approach that demonstrates the ability to make good decisions and judgments
• Good communications skills (both verbal and written) with the ability to adapt to different audience levels
• Have the capability of working in teams and independently
• Ability to manage multiple tasks concurrently
• Ability to take an overview of entire system to guide the problem investigation process
• Display leadership characteristics to direct the technical direction of the investigation.
• A keen learner who is ready to develop skills that demonstrate good judgement when analysing details as part of a technical investigation.
• Exhibit good analytic skills and the ability to grow these skills.
• Show a practical and enthusiastic approach to recreate [problems in a lab environment and record any relevant details.
• Display management skills to drive technical investigations where multiple specialist resources are investigating whilst maintaining a clear overall visibility of the combination of technical components

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.