Role: RPA Blue Prism Support SME
Location: Minneapolis, MN
Duration: 6+ Months
In scope activities:
- Bot performance monitoring & periodic health checks.
- Trouble shoot bot issues & Root Cause Analysis (RCA).
- Create and publish monthly incident and SLA report.
- Raising Change Request (CR) and providing workaround.
- Minor enhancements with efforts< 8 man-hours of effort.
- Coordinating with teams and informing IT SPOC on Blue Prism application related issues.
- Monitor execution related to code correction, exception management, application issues etc.
- Coordinate with Blue Prism for any product issues.
- Raise support ticket for the activities listed below:
- Virtual Production Desktop Down, Citrix/applications down, firewall updates without prior information, IE browser updates/upgrades without prior intimation, Security updates blocking robot to perform actions, password expiry, network latency etc.
Out of scope:
- Upgrading bot for major changes in underlying applications/ complete process re-vamp which would require weeks of development effort.
- Issue resolution as ownership shall be with Blue Prism (BP) and SLAs for resolution will depend on BP product support terms.
Kind Regards
Divya