Actively participates in AGILE process for Pega deployment to the Advantage Center's Order to Cash business area.
Develops process maps, user stories, UI Mockups to gain agreement and prove understanding of business need and process requirements.
Works closely with onshore and offshore teams to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
Assists in product demos, UAT testing, and quality management reviews and helps ensure that all business and design requirements are met.
Plays an active role in configuring and testing the solution and supporting the technical team for any OOTB and custom development required.
Demonstrates proactive communication and problem solving.
Establishes credibility with project stakeholders and helps lead them to adoption of the best solution.
Your Skills and Expertise
Bachelor's Degree or higher from an accredited institution
2+ years of Pega project experience
2+ years of Business Analysis and Business Process Design experience
5+ years experience in contact centers, medical collections, medical claims processing, health administration, medical device, pharmaceuticals operations, health insurance, order to cash business processes, finance, or revenue cycle
Additional qualifications that could help you succeed even further in this role include: