Title: ITSM Project Manager (ServiceNow)
Client : Department of Education, New York State
Location: Brooklyn, NY
Duration: Long Term
Visa: Only US Citizen accepted
Job Description:
The Senior Project Manager has single point responsibility for successful planning, execution, monitoring, control, and delivery of the project. The Project Manager plays a key role in increasing project success with dedicated and accountable leadership for individual projects.
The major responsibilities of a Project Manager are:
Project Management
- Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks & communication
- Manage timely, high-quality, & cost-effective service delivery to the client
- Identify business needs of the client, act as an interface between the technical team and the client
- Create project plan to track progress, plan timelines and share with client
- Work with the Architect and Technical Lead to prioritize and track new functionality and ongoing releases
- Provide support during Validation and User Acceptance Testing (UAT) phases with the client team to ensure all business requirements are met
- Provide regular status updates to stakeholders on project progress
- Manage project dependencies and critical path, track project timelines and milestones
- Work with QA and Documentation teams to ensure success of the total project
Resource Management
- Optimize resource allocation, ramp-up and ramp-downs
- Ensure smooth induction of resources in project
- Manage team – allocate task, manage schedule, and monitor progress regularly
- Reward and recognize performance
- Provide motivation and direction to the team for successful completion of tasks
- Delegate responsibility appropriately and empower team members to deliver results
- Foster a team environment that attracts and retains world-class talent
- Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes
Communication & Collaboration
- Be the single point of contact (SPOC) for various support groups
- Map out communication protocol and the points of communication between Nagarro and the client and partners
- Facilitate regular communication and coordination involving client team with the rest of the development team and answer questions related to project progress, performance, and decisions
- Provide regular status updates to the client via emails, scheduled status meetings, ad-hoc discussions etc.
Risk Management
- Manage and mitigate project risks – conduct a risk assessment for the project using the governance guidelines and report an assessment of project health and impending risks
- Identify and implement risk mitigation actions
- Monitor risks, develop and execute risk mitigation plan at completion of every major milestone including project closure
Change Management
- Follow the change management process to review and accept changes affecting scope, timing, cost, and/or quality, as required and get them signed off from the client
Quality Management
- Ensure the quality of the deliverable and client satisfaction
- Understand the expectations of various stakeholders and seeks to satisfy them: client, users, governance group, senior management, team, support groups
- Maintain overall schedule, timeliness of the team’s deliverable
Experience and Qualification:
Minimum of:
- 12 years of IT experience
- 5 years of prior project management experience
- 2 years of experience working in the US
- Excellent written and oral communication skills in English language
- Ability to engage government agency leaders independently
- Prior experience with public sector clients preferred
- Candidate should be willing to work in a fast paced, dynamic environment and deal with ambiguity
Required Skills – Project planning, scheduling, resourcing, risk management
Good to have Skills – Prior experience in government sector. Prior experience working in a Java environment.
Thanks & Regards
Arvind Kumar
646-202-1478