• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 23rd Nov 2020

Duties And Responsibilities

 • Production support role position will need to have the ability to analyze and troubleshoot, monitor system performance via GAX & GA, recreate production issues in a non-production environment, and provide solutions to such issues.

• Provides shared Tier 1 production support and possibly talking with call center personnel and managers to explain issues and potential solutions.

• Provides custom reporting solutions requested by the call center.

 • Responsible for providing solutions for longer term enhancements requested by the contact center and support staff to include detailed design documentation, solutions, deployment, and post production verification documentation.

• Recommends performance and reliability improvements and enhancements to the contact center.

•  Develop Routing and or IVR Composer applications for the contact center.

Minimum Qualifications

• 3+ years of hands-on work experience as Genesys Engineer.

• Hands-on work experience with Composer for IVR and Routing Applications.

• Deployment and configuration of Genesys Voice Platform and its integration with Genesys   Framework.

• Log review of SIP Server, URS, Stat Server and other Genesys applications.

• Troubleshooting and fixing of Genesys Environment Issues.

• .Understanding of Infomart, Pulse, IVR and Routing Composer Applications, and GA/GAX administration.

Technical Skills

• 7+ years of Genesys CTI, Framework, CME, SCI, Genesys Administrator, SIP Server, T-Server, Genesys Voice Portal, Orchestration Server, Workforce Management, Genesys Interaction Workspace, IWD, GIR.

• 7+ years of Windows Server 2003/2008, Windows Server 2012/2016, Linux, Unix

• 5+ years of IIS, Apache Tomcat

• 5+ years of MySQL, Oracle • Strong Genesys Framework 7.6, 8.x, and Genesys Voice Platform 7.6, 8.x experience.

• Integration of GVP with Framework 7.6, 8.x experience.

• Provisioning of IVR Applications on GVP Platform experience.

 • Deployment of Genesys Workforce Management required.

 • Deployment of Genesys Routing and GIR required.

• Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace).

• Proficient in tools like Composer ,Eclipse, IRD (Interaction Routing Designer), CCPulse, GAX    (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir.

• Database knowledge pertaining to SQL and Cassandra

• Experience in development and production support of IVR applications with VXML and Java (Nuance Development Framework / Voice Portal preferred).

 • Strong working knowledge of deploying applications on Websphere and Tomcat.

• Computer Telephony Integration (CTI) experience with Genesys SIP platform

• Core java + REST/SOAP automation and development

• Experience working in an Agile environment

 • Experience in installation and support of Genesys GIR

. • Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors