• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :-

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 23rd Nov 2020

Job Description:

Will be part of the Support team of an application developed on IBM Business Process Management (BPM) and support interfaces/integration with various existing/ other systems, services and tools.

Services mentioned below will be in the context of the support and maintenance project.

Services to be provided

1. Definition of Services

a. Incident Management

b. Root Cause Analysis (RCA)

c. Permanent fix for repetitive incident

d. Support Health check initiatives

e. Weekend on-call support to take care of any patching/upgrades to cornerstone application /server OS etc. Weekday Support: Both onshore and offshore works in 3 shifts each to take care of US and Non-US region user issues.

Below is the Job description of the requirement:

1. Pro-active monitoring for Failed events, handle errors, Failed instances and duplicate data in DB

2. Prepare scripts to resolve the tickets and issues identified in pro-active monitoring

3. Prepare /Maintain work around document