JOB SUMMARY / PURPOSE
- Seeking a professional, highly organized, and people-oriented person to lead IT & Digital path to the future.
- This role will play a lead role in transforming IT & Digital; change management, organizational development, and engagement/communication to the IT and Digital Transformation initiative.
- This role will partner with IT & Digital Senior Leadership in facilitating change management planning and programming, communications, and delivery.
ESSENTIAL KEY JOB RESPONSIBILITIES
- Change and Transformation Management
- Define and lead change management strategy for IT and Digital Transformation
- Spearhead the strategy, development and execution of companywide change management and engagement programs for key members of Executive Leadership team
- Responsible for implementing new concepts and helping to transform the ways in which the organization operates.
- Create an overall change management strategy, to include an actionable and targeted plans for communications, stakeholder management, training and change readiness, metrics, and evaluation
- Apply a structured change management approach and methodology for the people side of change affected by these initiatives
- Anticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be needed
- Define and implement measures of change management performance, producing and presenting regular management analysis and reports; leverage metrics to make informed decisions and guide change
- Identify potential change risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Work with IT Senior Leadership to integrate change management activities into the overall program plan
- Collaborate with our internal communications and events team and our National partners to build new
- Identify opportunities for alignment between executive communications programs and ongoing integrated marketing and communications campaigns
Executive Engagement /Communications:
- Participate in planning and execution of communication channels on behalf of the Chief Information and Digital Officer (CIDO) and ITD Senior Leadership
- Work directly with senior executives developing written content that helps articulate their unique point of view on key industry issues and trends
- Ensure the CIDO corporate narrative - our vision/mission, product, platform, and our long-term market opportunity - is infused in every communication and that our executive platforms ladder back up to our global corporate narrative
- Partner with cross-functional teams (Legal, Policy, Customer Success, Customer Experience, etc.) to help draft critical customer and partner communications as needed
- Create and execute robust communications strategy and plan to advance relationships and position as a leader in Tech and Digital.
- Facilitating the alignment of stakeholders on strategic priorities; Designing, developing, delivering and managing multi-channel communications
- Responsible for strong storytelling by reviewing and interpreting initiatives and establishing influence internally and externally to tell the story and influence decisions and drive engagement
- Responsible for implementing new concepts within the company and helping to transform the ways in which the organization operates
- Collaborate and Partner closely with the ITD Senior Leadership Team to align performance functions, executive governance, and communication materials; to ensure a cohesive and concise communication strategy is developed.
- The job summary and responsibilities listed are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
MINIMUM QUALIFICATIONS
Required Education and Experience:
- Bachelors degree in related technical/business areas or equivalent work experience.
Required Minimum Knowledge, Skills, Abilities and Training:
- 7+ years of experience in IT Healthcare Governance or related experience
- 5 years of experience with Microsoft Office or Google G Suite
- 5 years of experience in a corporate business environment
- Project management experience preferred, but not required
- Knowledge of virtual meeting platforms preferred, but not required
- Must possess the following skills:
- Detail-oriented
- AutonomoIndependent
- Problem-solving
- High stress tolerance
- Completionist