Job title: Citrix Admin
Location: Durham, NC
Duration : Long term contract
Client : HCL
Job Description :
Technical Experience:
- Strong knowledge in design, implementation, troubleshooting of XenApp and Xendesktop
- Have performed Citrix upgrade and farm migration from planning through implementation
- Citrix XenApp 6.5 and 7.x &Citrix Xendesktop 5, 7.x
- Good Understanding of App Layering
- Citrix Patch Management and policies configuration
- Automation using PowerShell
- Managing Citrix license & RDS License migrations and renewals.
- Deploying and supporting Citrix NetScaler and Citrix Provisioning Services.
- In-depth knowledge in different Citrix technologies like XenApp, Xendesktop, provisioning services, Understanding the difference between Access Gateway, NetScaler, Secure Gateway
- Hands on Experiences on Web interface, Store Front, Studio and Delivery console
- Experience in PowerShell Commands to work on XenApp reporting and Troubleshooting.
- Good understanding with Microsoft SQL Server, IIS, AD & Citrix Policy Management.
- Knowledge of AD/DNS/DHCP
- ITIL Knowledge (Incident /Problem /Change Management)
- Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, installation manager, Citrix Farm Configuration
- Able to work with the SMEs to drive major incidents and work towards RCA Technical Skills:
- Strong Analytical and troubleshooting skills.
- Planning and execution of complex and production changes.
- Hands-on experience on assessment of environment.
- Knowledge on Problem Management, RCA/problem resolution.
- Troubleshooting complex and business critical issues
- Active Participation in DR activities.
- Demonstrated knowledge with Data Center Services.
- Knowledge on Application deployments.
- Disaster recovery planning and execution.
- Providing capacity planning inputs.
- Creating best practice documents, known error records, knowledgebase articles etc.
- Work on Service Improvement Plan and Innovations
- Training of team members on various aspects of technology and project requirements.
- Next Gen technology research and knowledge sharing.
- Knowledge and understanding of Citrix security patch or Cumulative updates.
- Installing, upgrading, configuring of required Citrix products
- Coordinates implementation of new installations, designs, and migrations for technology solutions Behavioral Skills:
- Effective interpersonal, team building and communication skills
- Should be a good team player
- Good verbal and written communications and presentation skills
- Demonstrate an aptitude for adaptation of new technologies and solutions.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To provide support for on call escalations and doing incident & problem management
(3.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(5.) Work on value adding activities such Knowledge
Thanks & Regards
Rakesh Gupta