Have 6+ years’ experience in IT including 4 years’ experience in IT infrastructure.
Good exposure on Windows environment – 2007, 2008, 2010
Good experience on any Macintosh 10.5.x, 10.6x,10.7.x
Desktop/Laptop OS build
Imaging using Ghost software
Printer/MFD support
Strong customer relationship handling skills
Strong People management experience.
Skills in examining and re-engineering operations and (ITIL) procedures and processes and ability to analyze, optimize and implement these processes as well as new strategies
Experience in creating new processes & process documentation
Group facilitation, mediation and conflict resolution skills.
Be articulate, good communication (both oral and written). Ability to relate at all levels and to explain process concepts using a variety of verbal, written and graphical methods.
Possess a good understanding of IT concepts and solutions
Ability to Delegate, Analyze, Organize and Priorities problems effectively
Good reporting & presentation skills
Ability to work under pressure.
Flexibility, problem solving and teamwork.
Project planning and control skills.
Good communication skills.
Ability to work well within a team or on a more independent basis.