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• Post :- 27th Nov 2020

Position: Desktop Support analyst

Atlanta, GA

2 months

Functional Summary:

The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.

*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.

Skills & Experience Requirements:

• 3+ years of experience working in a Desktop Support or laptop configuration and deployments.
• 3+ years of troubleshooting / fixing Windows 10
• 3+ years of Microsoft 365 Apps for Business deployments:
• 2+ years of customer service experience (Deskside support)
• Must be reliable and consistent in job performance
• Must have an understanding and working knowledge of ITIL
• Must have strong critical thinking skills, customer service, and a can-do attitude
• Must have strong written and verbal communication skills
• Vital in identifying, researching, and resolving complex technical issues
• Proficiency in resolving end-user software application, PC, and web browser errors
• Excellent organization skills: ability to prioritize multiple activities and objectives in a rapidly changing environment
• Experience supporting/using MS Office 365, OneDrive, Bitlocker, MS Defender, etc.
• Experience with VPN configuration (Cisco AnyConnect) and local network troubleshooting
• Experience troubleshooting mobile devices (iPhone and Android)

Education:

A College degree in a technical subject such as Information Technology or equivalent experience.

Certification:

HDI Customer Service Representative (HDI-CSR)

CompTIA A+

ITIL Foundation v4

MCSA: Windows 10

MCP: Microsoft Certified Professional