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• Post :- 27th Nov 2020

Need Desktop Support :: Denver, Colorado :: 6 to 12 Months Contract

Position: Desktop Support
Location: Denver, Colorado
Duration: 6 to 12 Months Contract

Need Locals - GC and Citizens Only
Key skills required for the job are:
Desktop Support-L3, (Mandatory) and Microsoft Active Directory Admin-L1,Microsoft Exchange Server Admin-L1, (Optional).

As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
nDrives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis,
identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS.

Syed Ali
Sr IT Recruiter
IDC Technologies, Inc.
Work: 408-716-0756
Mailto: syed.a@idctechnologies.com