SAP ABAP Profound experience in CRM ABAP/4, CRM WEBUI programming, ABAP OO.
Knowledge of BOL, SAP CRM (Service, Sales, Marketing) would be an added advantage.
Working with SAP SD / CRM Business End Users for troubleshooting, training, and requirements gathering.
Most of the support is around SAP SD / CRM Business Processes, including the interactions between SD and MM and FICO and CRM.
Support existing SAP CRM related business processes
Ability to quickly understand highly customized and modified processes by ABAP code analysis and problem identification
Support the SAP CRM module by effectively turning over assignments to other regions on a daily basis as well as taking ownership of assignments from other regions in order to expedite issue resolution