Business Analyst – Telecom (with AEM platform experience preferred)
Job Description
Location: Miami, FL
PRIMARY SKILLS:
- Strong telecom pre-paid business knowledge with
- solid understanding of voice, data, SMS and USSD bundles
- basic understanding of GSMA and CDMA based network's business terminologies
- solid understanding of activation, reactivation, porting - external and internal, recharge, promotions, balance inquiry.
- basic understanding of Telco order management
- basic understanding of flows pertaining to web channel transactions
- basic understanding of Telco specific rewards management, product catalog and offer management
- Experience in working in Agile methodology with JIRA, Rally or similar tools
SECONDARY SKILLS:
Experience of Adobe Marketing cloud platform and particularly Adobe Experience Manager (AEM 6.x) based implementation project along with eCommerce functionalities in a customer's business and sales stakeholders facing role.
- Ability to manage customer's business, marketing and sales stakeholders to agree to align requirements as per feasibility of underlying Adobe platform capabilities.
- Strong verbal and written communication skills
- Experience in Digital Marketing/Experience platform and multi-lingual sites built on Adobe AEM
- Candidate with working experience on below tools will be preferred:
- Web Analytics: Google Analytics, Google Tag Manager, Glassbox
- Personalization: Adobe Target, Adobe Launch, AB testing
- Search: Enterprise Search Platform
- Experience in gathering and documenting functional and business requirements specifications in form of user stories
- Experience in communicating with project's product owners and business users
- Experience in scheduling sessions with project team and product owners to explain the core requirements and user stories
- Responsible for backlog management, iteration planning and elaboration of the user stories
- Should have experience of gathering requirements that involves integration with 3rd party tools and APIs