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• No of position :- ( 1 )

• Post :- 22nd Dec 2020

Job Description 

Over 10 years of IT experience with a minimum 5 years of professional experience with the Salesforce eco-system

•             Bachelor's degree in Computer Science, Engineering or equivalent combination of education and experience

•             At least 3 project implementations that exploit the full capabilities (discover, design, implement and optimize) of the Salesforce platform

•             A minimum of 2 years of experience creating the technical architecture for complex Service Cloud Salesforce implementations

•             Demonstrated knowledge of Telephony, Chat, Mobile, Web, Social as customer service channels

•             Strong understanding of Salesforce infrastructure, security and related cloud technologies

•             Desired prior experience providing technical solutions with Financial Services Cloud & Service Cloud for Retail Banking domain

•             Extensive development experience with Salesforce development technologies; security, process builder, flow, workflow, APEX, VisualForce, Lightning, Community, Workflows, Triggers, API, SOSL, SOQL, REST, App builder

•             Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture which aligns the business objectives

•             Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment

•             Experience with bi-directional integrations between Salesforce and other business applications

•             Possess expertise in understanding and guiding end-to-end business processes, and mapping those recommended processes into features and workflows into Salesforce environment

•             Active Salesforce certifications desired

o             Salesforce Administrator Certification 201, Salesforce Advanced Administrator Certification 301 , Salesforce Developer Certification 401

o             Certified Application Architect or Certified System Architect with track towards Technical Architect Certification strongly preferred

•             Dynamic and self-motivated person with a strong customer focus with the ability to lead new initiatives across the platform

Excellent verbal and written communication skills. Ability to communicate complex issues in a concise easy to follow manner is essential