Over 10 years of IT experience with a minimum 5 years of professional experience with the Salesforce eco-system
Bachelor's degree in Computer Science, Engineering or equivalent combination of education and experience
At least 3 project implementations that exploit the full capabilities (discover, design, implement and optimize) of the Salesforce platform
A minimum of 2 years of experience creating the technical architecture for complex Service Cloud Salesforce implementations
Demonstrated knowledge of Telephony, Chat, Mobile, Web, Social as customer service channels
Strong understanding of Salesforce infrastructure, security and related cloud technologies
Desired prior experience providing technical solutions with Financial Services Cloud & Service Cloud for Retail Banking domain
Extensive development experience with Salesforce development technologies; security, process builder, flow, workflow, APEX, VisualForce, Lightning, Community, Workflows, Triggers, API, SOSL, SOQL, REST, App builder
Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture which aligns the business objectives
Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment
Experience with bi-directional integrations between Salesforce and other business applications
Possess expertise in understanding and guiding end-to-end business processes, and mapping those recommended processes into features and workflows into Salesforce environment