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• No of position :- ( 1 )

• Post :- 22nd Dec 2020

Description:

Client: WalmartSite 1 - US - Sunnyvale (US - Sunnyvale)

We seek a talented UX Designer who specializations in voice/conversational design to join our team at Walmart Global Technology to build next generation tools powering voice & conversational technologies as well as voice applications, chatbots, and interactive voice assistants.

The ideal candidate combines user experience design chops with experience in voice design. You have requisite skills and understanding towards building complex conversational interactions. You can also lead education and alignment efforts with stakeholders who are new to this technology.

RESPONSIBILITIES:

- Design user centric products and tools for Walmart's NLP stack
- Leverage customer data to identify pain points and opportunities to improve experiences. Document consumable insights to influence change to our product experience and socialize with key stakeholders and executive audiences
- Conduct customer research, develop and maintain rich knowledge of customer needs and product workflows to inform conversation design and development
- Design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
- Build consistent brand, voice, and tone style guides for interactive voice assistants (IVA) to support Walmart’s NLP stack.
- Design, author, and build new IVA conversations and experiences in Walmart’s NLP tools.
- Ensure conversations leverage consistent brand and voice & tone to inspire customer confidence.
- Maintain and update existing IVA conversations. Conduct user acceptance testing regularly to ensure conversations and platforms are performing as expected. Validate new feature integrations.
- Capture and share best practices across all the stakeholders and different clients
- Work in a cross-functional team to achieve business goals and customer satisfaction

REQUIRED QUALIFICATIONS:

- Bachelors degree in computer science/cognitive science or related field (minimum). Masters preferred/expected
- Experience in conversation design as well as user experience design
- Previous experience of designing multimodal (voice + visual) user experiences by wire-framing and including visual elements
- Demonstrated skills and abilities in an engineering environment in driving best practices and operational excellence.
- Portfolio is a must! Please submit links to your online portfolio. And if it is password protected then please share the passwords.