Job Title Wintel / Windows Admin L2 Location Louisville, Kentucky Job Description
HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Wintel / Windows Admin L2 in Louisville, KY. Below is the detailed job description.
Job Title: Wintel / Windows Admin L2
Location: Louisville, KY
Duration: 6+ months
Job description:
As the Windows/VMware L3 will be required to support the Transition and Transformation projectsfor a large/medium US based client with minimum 10 years of experience.
Essential Responsibilities:
- Provide day-to-day operation support for the Windows environment that includes Microsoft Operating System Support NT/Windows 2000/2003/2008/2012 among other relevant infrastructure.
- As a L3, would be required to meet the agreed level of service and improve customer experience.
- You are expected to resolve critical issues quickly in circumstances of major outages. Provide On-Call Support as and when required. Further you are expected to help in resolving non-critical issues.
- As a Subject Matter Expert, you are required to, from time to time, provide consultation to the customer in terms of technology and service improvement plans.
- The job requires handling Escalations and providing updates and resolution for complex and pending issues
- Provide Root Cause Analysis for critical issues and participate in internal and client calls and ensure appropriate communication and collaboration as necessary
- You would be required to co-ordinate and work with other Leads and teams and assist in effective delivery of service.
- Ensure all important and necessary documentation are in place and enable team member to create relevant infrastructure documents and validate & maintain them.
- Have regular interaction with the team as necessary helping the team to build their technical capabilities and in turn improve the overall service delivery and satisfaction of the client.
Technical Skills Required:
- In-depth knowledge of Microsoft Operating System Support NT/Windows 2000/2003/2008/2012environments and troubleshooting skills.
- Good Experience in MSCS Cluster (2003/2008/2012)
- Good Experience in SCCM - Patching
- Good Understanding of SCOM Monitoring
- Experience in DFS
- Experience in MS File and Print Servers
- Experience in P2V, V2V and P2P migrations from one to another datacenter and within DC’s
- Experience in PowerCLI scripting
Non-Technical Skills:
- Must have Microsoft (similar to MCSE) and VCP (VMware) certified
- Preferred to have any cloud certified (Azure or AWS or IBM or Google)
- Strong consulting and communication skills. Ability to communicate well with internal and external customers.
- Should have worked in a large organization that follows ITIL process including processes around Incident, Change and Problem.
- Proactively communicate the Operations status and risks to the management
- Should have strong knowledge in documentation like SOPs, Run books, etc.
- Preferable – ITIL v3 Certification