.Net, C, XML, REST APIs, SQL Server, ASP.Net Service Management
Responsible for the project tasks assigned
Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
Manage queue effectively and allocate tasks to the team based on an allocation plan & Service Tracking
Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etc
Conduct peer reviews and ensure quality of deliverables
Comply to defined process during task execution including problem management KEDB management etc