Job Title: Device Certification Engineer
Location: Philadelphia, PA
Duration: Long Term
Job Description (JD):
This position requires hands on experience with Android and iOS based mobile devices including high level understanding of wireless telecom ecosystem, and passion/discipline to work with new and emerging products and technologies. The “Device Certification” will be responsible for managing all the test plans, test samples, test software/configuration, execute all the regression testing and validate the test partner/OEM test results by executing random test cases, for all the mobile devices and products managed by the clients Mobile team. This position also requires understanding of software and hardware testing methodologies with special emphasis on wireless telecommunications, mobile devices, working closely with internal and external partners to understand the testing and sample requirements, manage the process of sample distribution, activations, software upgrades/flashing and managing the test samples inventory. He/she will also manage the test plans by adjusting those based on the changes in the requirements, manage the process around the testing and bug fixing of all the reported bugs management.
Mandatory: Device Certification – Android and iOS operating systems (OS)
Core Responsibilities:
- Device certification/approval, knowledge in managing the schedule and deliverables from product acceptance to launch and to provide post launch support. Launch new Android features / new OS, APKs.
- Develop, document, and revise test plans and procedures and quality standards for software and hardware, focused on wireless products and related accessories
- Manage the cross functional bug reporting and resolution process
- Manage the test sample requirements and inventory. Ensure the distributed samples are tracked and upgraded to the latest available firmware level
- Validate OEM and test partners test results by executing the regression test plan and perform other adhoc random testing
- Test and certify MRs (maintenance releases or software updates) and Security MRs by executing the regression plan and the test cases impacted by the MR scope.
- Manage activation and deactivation of the test samples and manage distribution of samples.
- Ability to flash device SW/test builds for validation
- Compile test results data, collect logs and write required engineering reports, to report to OEMs and other fix agents.
- Update issues tracking and management tools to ensure all the information is current and properly shared.
- Troubleshoot related issues and test, maintain, and monitor relevant solutions and logs, if needed ability to perform drive test/field test to reproduce the issues.
- Monitor customer-reported issues, perform root cause analysis, and develop test methods to improve overall customer satisfaction.
- Deploy new test tools as required.
- Must be able to communicate effectively and convincingly with all areas of the company – technical and non-technical - as well as with external parties.
- Conduct User trials of new devices and or features.
Education and Experience:
- Education Level - Bachelor's Degree or Equivalent
- Field of Study – Computer Science, Electronics and Telecommunications, Engineering or other related fields.
- Certifications – n/a
- Years’ Experience – 5+ years in product development and/or technology management roles, including 3+ years in mobile and/or wireless space
Other Specific skills:
- Strong problem solving and analytical skills, communication (verbal and written) skills, leadership skills, and organizational/documentation skills.
- Excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations.
- Excellent collaboration and coordination skills to manage a matrixed team from various internal orgs
- Effective working knowledge of smartphones, Android and iOS operating systems (OS), and mobile wireless telecommunications technology, including GSM/WCDMA/LTE.
- Experience planning, developing, and executing feature test cases and functional test scripts for wireless mobile applications.
- Experience in performing and managing quality assurance activities, including functional and regression testing, performance and stress testing.
- Experience in identifying causes of defects, developing improvement processes, and communicating solutions to management or customers.
- Experience with the industry practices/processes for certifying mobile products for an MNO or MVNO.
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