Technical Project Manager with 10-12 years of experience.
Primary skills expected is JAVA
Handle operational changes and functional enhancement requests. Participate in identifying problems and perform root cause analysis.
Contribute to knowledge base and participate in activities like release acceptance and application continuity Support.
Stakeholder Management
Monitor availability of the applications and notify support team in case of exceptions and also provide an update to applications owners and business stakeholder on the status and the potential impact.
Service Management - Manage tickets and tasks escalated by the Level 1 team
Service Operations analyst and also handle Customer requests assigned by the Lead
Escalate tickets that require external intervention
Alert Leads for tickets where there can be a potential SLA breach
Ensure quality of deliverables through self-review
Provide inputs to task estimation
Service Tracking
Provide daily status updates on tasks assigned
Lead Ensure incidents
Operational change requests and enhancements are handled within the agreed targets
Ensure assigned tasks are completed within targets