Ability to configure in the Customer Relationship Management (CRM), Enterprise Central Component (ECC) and Business Intelligence (BI) modules.
Ability to design and test internet websites, including secure access by external customers.
Ability to perform analysis by researching within the SAP applications and Advanced Business Application Programming (ABAP) code.
Ability to analyze the business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP Business Warehouse (BW) Interfaces.
Ability to translate business requirements into specific process improvements along with any/all measurable benefits.
Ability to conduct gap analysis and strategic blueprint development.
Ability to analyze business problems from both a qualitative and quantitative perspective.
Ability to troubleshoot problems within the application and do root cause analysis to implement fixes.
Ability to analyze software application performance and to provide recommendation for improvement.
Ability to review SAP software upgrades and related documentation and provide impact analysis for the implemented processes.
Ability to support implementation of On-line Service System (OSS) notes.
Ability to provide ad-hoc requests for data.
Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries.
Knowledge of data-oriented business rule administration.
Knowledge of methods of data collection and analysis.
Experience with SAP Middleware with regards of data flow from on SAP component to another.
Ability to understand and perform development testing on related tasks associated with data migration and cleansing.
Ability to identify and resolve data flow and content issues.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to improvement of operational and management practices.
Ability to organize data into logical formats.
Ability to generate briefing papers, issue papers, other management reports, and presentations (i.e., Power-Point), when required.
Knowledge, understanding, and experience with data integrity, data base construction, data management and data analysis and data cleansing principles and practices.
Knowledge of Microsoft Word, Excel, Access, PowerPoint.
Ability to conduct fact finding research.
Ability to assist technical team in the development of Remote Function Call (RFC) function modules & converting them into web services, which are the building blocks for E-Services project.
Ability to plan, organize, document, lead and facilitate meetings and follow-up activities, and
Ability to plan, organize and coordinate work assignments.
Skills:
7+ years advanced knowledge of SAP CRM with 7 or more years of experience developing in SAP CRM. Required experience must be in CRM
7+ years or more Experience programming in ABAP with SAP version 4.7 or later
Knowledge of Service Oriented Architecture (SOA) in general and SAP Enterprise Services Architecture in particular
Ability to communicate technical information verbally and in writing
Ability to establish and maintain effective working relationships with others
Ability to map business processes to technology — particularly SAP technology
Knowledge of the SAP Business Process Platform
Knowledge of the SAP IT Practices I IT Scenarios and how to map those to the Department’s business processes
Knowledge of the Information Technology Infrastructure Library (ITIL) and how ITIL maps to SAP solutions
General knowledge of the SAP solutions for Knowledge Management and Collaboration (KM, Content Server etc.)
Knowledge of the Adapter Framework (AFW), Runtime Workbench (RWB), and the Business Process Management Engine (BPE)
General knowledge of the SAP Master Data Management solution
Experience configuring in the Customer Relationship Management (CRM), Enterprise Central Component (ECC) and Business Intelligence (BI) modules
Experience with SAP Middleware with regards of data flow from on SAP component to another.