Must have Extensive testing experience with Cyara, including contact center applications and performance testing tools (Jmeter and Client Performance Center).
3-4 years of experience with Cyara is a MUST have.
Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus.
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
Experience using Agile Central, Selenium, and Cyara for automated testing.
Knowledge of AWS contact center based services is Nice to have.
Experience with Performance testing using JMeter is Nice to have
Excellent communication and presentation skills.
Primary Responsibilities:
Effectively plan, define test Strategy/Test Cases, provide QA estimates, and provide test management and Test Reporting throughout the Testing cycle.
Create test cases, perform manual/automated testing and log detailed defects in Rally.
Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans.
Work closely with product owners and scrum masters to determine acceptance criteria for testing.
Should be able to understand the technical details of the product and assist the development team in troubleshooting issues.
Should be able to analyze the quality of the product before rolling to customers by analyzing and validating defect leakages.
Communicating with QA Lead, Dev Lead, and Technical Managers on the activities about the project work through e-mail, written and verbal.
Experience in developing Manual and automation test strategies with CYARA.
Design and develop scalable, flexible, and cross-platform automation test frameworks.
Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools and close collaboration with development and business.