Greetings,
My name is Mukesh from Tanisha Systems Inc. Tanisha Systems Inc is a global contingency staffing firm servicing. We have Genesys IVR Developer for Atlanta, GA. Location with one of our client. Please let me know if you or anyone interested and available for this role….!
Job title: Genesys IVR Developer
Duration: Contract
Location: Atlanta, GA.
Job Description:-
- 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
- Must have Call Center experience and understand overall Call Center concepts
- Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
- 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
- Expertise in Troubleshooting the issues by analyzing the Logs.
- Experience with installation and configuration of various Genesys framework components.
- Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
Qualifications.
- Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).
- Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
- Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
- Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
- Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance
- Able to be an active participant in design and communicate design approach
- Should possess current Genesys certifications.
- Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.
Below Questionnaire as MUST
- Have they worked in Genesys Composer and number of experience of developing IVR call flows using that
- Have they worked on Genesys 8.x:
- Experience of integrating with Backend systems using TCP/IP,Https,
- Experience of integrating with CRM systems (SAP, Peoplesoft):
- Do they have Genesys 8.x Platform Troubleshooting experience:
- Experience on routing strategies using 8.x (IRD, Composer):
- Experience building Routing applications using SCXML and experience working on Genesys orchestration server.
Thanks & Regards,
Mukesh kumar
IT Recruiter, Tanisha Systems Inc
Phone: 212-729-6543 Ext-364
Email: Mukesh@tanishasystems.com
LinkedIn: https://www.linkedin.com/in/mukesh-maurya-a040a6147/
Address: 99 Wood Ave South, Suite # 308, Iselin, NJ 08830