· Work with Test lead and support the Design and execution for contact center related testing activities
· Validate IVR applications
· Validate Analytic reports
· Creates test scripts according to the business requirements of the project or change.
· Responsible for planning, creating and Executing testcases.
· Executes test scripts to ensure compliance with business or functional requirements and specified quality characteristics and documents the results by recording issues in the bug tracking system.
· Follows standardized testing methodology/processes through the entire testing lifecycle of the project.
· Works within the defined defect reporting, logging and mitigation processes.
· Understands and works within the parameters of the overall project test plan.
· Share test results and progress with QA lead
· Adheres to QA Governance practices and advocates this throughout project/change.
· Develops or participates in the development of project change artifacts for functional area of responsibility.
· Ensures that project change processes are followed by functional team members.
· Performs impact analysis to ensure feasibility of changes, including estimation and identification of risks, issues, and downstream impacts.