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• No of position :- ( 3 )

• Post :- 9th Feb 2021

Job Title:   Salesforce BSA, should have saleforce lightning , service cloud

Location:   Johnston, RI (Remote till covid-19)

Duration:  12+ months contract

DETAILED JOB DESCRIPTION:

·         Worked with the user group for requirement gathering throughout the planning and implementation.

·         Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

·         Experience in Salesforce Service Cloud

·         Created new User Accounts and assigned Profiles as per their role in role hierarchy.

·         Performance tuning of the programs, ETL Procedures and processes for Data Integration.

·         Involved in developing Functions, Packages, Procedures and Triggers using PL/SQL.

·         Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

·         Experience working across various SFDC implementations covering Sales Cloud, Service Cloud , Call center, Chatter & App-exchange applications

·         Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.

·         Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).