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Us Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 10th Feb 2021
- Job Description:
- Responsibilities:
- • Plan, define, author, and assist in design of Salesforce solutions
- • Work with resources from across Salesforce team to ensure that requirements are understood and implemented as specified.
- • Compose User Stories
- • Diagram and evaluate existing processes; interpret into Salesforce requirements and solutions
- • Work in partnership with Salesforce team to maintain a library of policy and process documents
- • Document, train and initiate changes to existing processes
- • Audit processes to identify process and performance defects.
- • Surveys and analyzes best practices for techniques and processes.
- • Advise the business on Salesforce best practices and tools/solutions
- • Partner with IT (internal and external partners) and functional business owners to resolve systems related issues
- • Prepare presentations for the team and management highlighting progress and risks.
- • Identify areas of improvement and implement solutions in process, policy, and Salesforce deliverables
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- Required Skills/Experience:
- • Bachelors' degree (or commensurate experience)
- • Salesforce certification(s)
- • 4+ years of professional Business Analyst experience
- • Past BA work in driving Salesforce requirements and documentation, preferably as the Lead.
- • Understanding of Salesforce declarative / customization capabilities.
- • Proficient in Microsoft Excel
- • Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
- • Excellent written and verbal communication skills
- • Ability to multi-task and perform effectively in a fast-paced environment.
- • Able to think independently and consider cross-functional and downstream impacts.
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- Desired Skills/Experience:
- • Knowledge of Healthcare, Call Center and/or Eligibility functionality a huge plus