• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th Feb 2021

    Analyze business needs and map to software capabilities.
•    Understand customer business processes and document workflows.
•    Develop business functional and non-functional requirements.
•    Develop test plans and scripts and test new or upgraded technology.
•    Provide user support and training on any new applications or new functionality.
•    Configure software as required to support business needs.
•    Support change management for transition to new or upgraded technology.
•    Deliver solution alternatives and recommendations for business technology needs.
•    Provide incident support and communication where issue is related to proper use of the software
•    Create software user guides and other supporting documentation as required.
•    Serve as a liaison between assigned business units and the technical team to provide technical support in the maintenance or enhancements of systems.
•    Assumes responsibility for project tasks to ensure they are completed on time.
•    Analyze data to determine the root cause of any issue and communicate with business and technical team as needed.
•    Consults with vendors and technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.
Qualifications
•    Proven data analysis and problem-solving skills.
•    Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.
•    Intermediated to advanced skill level knowledge in Excel.
•    Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
•    Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines.
•    Strong presentation, interpersonal, communication, project management, and documentation skills.
Education
•    Bachelor's degree in a related field from an accredited college or university AND one year of related experience; OR Associate's degree in a related field from an accredited college or university AND two years of related experience.
Preferred Qualifications
•    Experience with Oracle Service Cloud CRM administration.
•    Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
•    Experience with SharePoint.
•    Experience in supporting technology for public sector.
Additional Information