Detailed Job Description:
- Service Management Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage queue effectively and allocate tasks to the team based on an allocation plan
- Service Tracking Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etc
- Conduct peer reviews and ensure quality of deliverables
- Service Execution Comply to defined process during task execution including problem management KEDB management etc
- Knowledge Management Contribute and participate proactively in knowledge sharing sessions
- Provide complete KT to support teams before any production release
- Working on the Incidents and service request, Problem, Change management in Digital application and adhere to SLA’s