· Having 8 to 10 years of experience in Oracle Cloud CPQ
· Provide L2 & L3 support
· Support Application configuration & setup
· Experienced in environment support, Technical trouble shooting, ticket management, incident management, problem management with respect to Oracle Cloud CPQ.
· Efficient in SLA Management, Service Delivery Management, continuous improvement and automation initiatives
· Should have experience in SR management and interactions with OEM
· Sound knowledge of upgrading CPQ applications, applying patches
· Working knowledge integrations involving Oracle ERP & other applications.
· Knowledge of middleware / SoA / OIC will be plus
· Deploy new/revised price lists
· Deploy new/revised quote templates
· Deploy new UI templates
· L4 support (triage with Oracle for SRs and patches related to bug fixes)
· Key User/Super User training
· Support Unit/ System/ Integration testing Provide Support during UAT & OAT
· Strong communication and Client Facing interpersonal skill
· Should be capable of independently leading support engagements
· Should be flexible to handle pressure based on Project Requirement