Ensures all incidents and requests on ServiceNow tool are address thru guidelines/policies/defined processes
• Impact analyze the user profile and grant the requested group/role access.
• Impact analyze user reported issues on discrepancies on Actual cost and CER roll up amount related to Finance module.
• Execute test scripts and capture the test evidences.
• Impact analyze timecard related query’s and turn around solution to overcome the issue.
• Impact analyze the change request and let users know why the workflow is stuck and cannot move forward due to max amount of activities reached.
• Development/ enhancement in ServiceNow
• Very good communication skill with strong customer relationship management skills
• Proactive and Innovative.
• Good analytical skills. Should be able to evaluate a situation and take right decisions.
• Should be able to own the activities and drive for completion. Capabilities to host meetings, capability of handling multiple projects, multiple stakeholders and Conflict resolution.