• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Mar 2021

Job Description:

1.            Good Understanding of Load balancers, Firewalls, Gateways, DMZ’s, networking concepts, Certificates, etc –
2.            Strong Troubleshooting skills in the online Environment –
3.            Experience in an Online environment with a lot of on-prem servers
4.            Knowledge of High availability systems
5.            Good Understanding of Online systems
6.            Authentication concepts
7.            Usage of Monitoring tools
Roles/responsibilities performed by the Biz Ops React and tools used in their applications.
1.            Incident Resolution - Review  and resolve the Incidents arising from
o        Operation Command Center Alerts
o        Alerts from Enterprise Monitoring Operations (EM Operations).
o        OMNIBUS and Splunk Alerts
1.            Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
2.            Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
3.            Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
4.            Traffic Routing – perform traffic routing in support of infrastructure maintenance
5.            Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
6.            Supporting the UAT testing by the Product team and Regional customer support team.
7.            Configuring application/artifacts and supporting the new customer onboarding to the platform
8.            Testing the newly on boarded customer’s file processing and reports delivery
9.            Raise new change tickets and arrange for approvals, including CAB approvals
10.          Review and approve change tickets.
11.          Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
12.          Work with customers on ad-hoc queries
13.          Work with Development / Testing team for defect analysis (with Production simulated data)
14.          Build automation scripts that reduce the number of Incidents and/or improves processes followed
15.          Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
16.          Participate / Initiate in War Room calls that impacts application availability or has a customer impact
Tools Used:
1.            Remedy – Ticketing Tool
2.            Rally (For Story and Bug Tracking)
3.            Splunk and Dynatrace for Monitoring
4.            WinScp (file movement/ validation)
5.            Cyberark/Putty
6.            Toad – Querying Tool for DB
7.            Oracle or any SQL Database
Technologies:
1.            Java Platforms
2.            Unix OS
3.            Shell scripting
4.            SQL