Research existing documentation, identify areas of concern within current documentation, work with SMEs to address them, and analyze needs for document creation or revision
Produces content that follows established guidelines and best practices
Stay updated on industry trends and adjust the content as needed
Researches, writes, gathers, organizes, and edits content that can be repurposed for use as product information, training materials, support content, and other knowledge assets
Manage training content on web-based platforms
Attend regular SME meetings
Create short tutorial videos as required
Excellent communication and collaboration skills
CANDIDATE PROFILE:
BA/BS or equivalent and a minimum of 2 years’ experience writing for software users (user guides, embedded Help, online Help, and/or training guides)
Background using SharePoint
Success managing simultaneous projects
Strong attention to detail and ability to prioritize competing priorities on tight deadlines
Experience with technical writing in the financial industry, a plus