Serve as primary system administrator for the Salesforce.com environment with 600+ users
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Effectively act as the liaison between our users, vendors and the application development teams
Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, Einstein Analytics, and other 3rd party applications.
Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
Perform Salesforce.com systems maintenance, environment refresh, data integration duties
Evaluating complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
Responsible for the company’s relationship with Salesforce.com and the setup and administration of Salesforce Unlimited.
Perform analysis of business processes and technical requirements and implement solutions that support business.
Create Salesforce.com design specs and configure Salesforce.com objects, fields and functionality
Stay current with Salesforce releases and corresponding documentation
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Experience & Education
Minimum two years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Professional Skills/Competency
Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with nonprofit processes preferred
Previous experience working in a SCRUM or agile environment preferred