Adobe Creative Suite – InDesign, Photoshop, Illustrator
Axure, InVision, Sketch, Flinto, Principle, Studio
Salesforce
Microsoft Office Products
Experience Required:
8 or more years’ experience in UX and customer experience.
Experience with designing of Mobile Application in particular iOS.
Experience working in agile.
Bachelor’s degree in design or similar discipline or comparable experience preferred.
Experience working with Human Interface Guidelines.
Experience with customer relationship management platforms like Salesforce.
Experience with contact center technologies and UX.
Work experience leading workshops and collaborative strategy with business and technology partners or clients.
A penchant for details and organization, including the ability to prioritize tasks, communicate progress.
Demonstrates extensive knowledge of digital user experience and trends.
Firm grasp of the following software: Adobe Creative Suite particularly InDesign, Photoshop and Illustrator.
Experience with other software like Sketch, InVision, Studio, Axure is required.
Sound understanding of web design.
Strong written and verbal communication to share vision and gain buy in with team members.
Responsibilities:
Create User Centered design solutions in support of the client’s Agency and Contact Center areas.
Expected to lead and collaborate with their UX design team, product teams, research partners and business partners.
Accountable for the UX strategy and creation of end to end aspirational and detailed user experiences.
Must demonstrate past success with leading user experience strategy with business and technical partners, ideally in a large-enterprise context.
Designs the behavior and structure of innovative, well integrated customer facing user experience.
Creates digital artifacts as part of the multi-disciplinary user interface design team.
Translates business requirements into meaningful interactive experiences.
Develops information architecture, interaction designs, and associated documentation for web sites and applications.
Uses digital standards and style guides to ensure design consistency across the enterprise.
Provides operational models for all user-centered design processes, roles, tools, and artifacts.
Provides thought leadership and direction to User-Centered Design (UCD) and User Experience (UX) operations, and digital architectural design across multiple projects.
Implements innovative and appropriate technologies as a part of the overall user-centered design operational and experience architectural continuous improvement strategy.
Creates scalable site structures, User Interface (UI) frameworks and navigation elements that improve usability, and align with business and IT architectures.
Ensures experience architecture design adheres to the project requirements, objectives, and timelines.
Works with business partners and management to establish the best use of company resources for digital work, such as people, technology, and time.
Promotes and cultivates the continuous improvement of UCD processes, UX operational strategy, digital artifacts and the UI framework.
Defines the UI framework for aspirational visualizations and strategic UX concepting efforts, and guides the delivery of rapid prototypes of the UX architecture solution.
Stays abreast of UCD and UX architecture best practices to inform the evolution of the UCD processes, digital artifacts and templates.