Technical/Functional Skills
- Candidate should have experience in test design and execution for Contact center application and validation of IVR applications
- Candidate should be strong with testing APIs and data integrations. Customer will be using mostly cloud technologies
- Cloud tech, experience/awareness of the tools and technology will be added advantage
- Experience in supporting Support area for application is an added advantage
- Understanding of Software Testing methodologies.
- Strong understanding of Agile principles.
Roles & Responsibilities
- Work with Test lead and support the Design and execution for contact center related testing activities
- Validate IVR applications
- Validate Analytic reports
- Creates test scripts according to the business requirements of the project or change.
- Responsible for planning, creating and Executing test cases.
- Executes test scripts to ensure compliance with business or functional requirements and specified quality characteristics and documents the results by recording issues in the bug tracking system.
- Follows standardized testing methodology/processes through the entire testing lifecycle of the project.
- Works within the defined defect reporting, logging and mitigation processes.
- Understands and works within the parameters of the overall project test plan.
- Share test results and progress with QA lead
- Adheres to QA Governance practices and advocates this throughout project/change.
- Develops or participates in the development of project change artifacts for functional area of responsibility.
- Ensures that project change processes are followed by functional team members.
- Performs impact analysis to ensure feasibility of changes, including estimation and identification of risks, issues, and downstream impacts.