Lead the planning and implementation of the Retail Wireless Technology projects
Facilitate the definition of program scope, goals and deliverables
Develop full scale Program plans working with various IT and Business teams
Present and negotiate scope and schedule with customers, senior management, and IT teams
Assemble and coordinate Program staff and manage program resource allocation
Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings
Identify, document, mitigate, resolve risks issues and update program RAID as things change and evolve
Provide direction and support to Wireless program team and coordinate with Retail Wireless Program managers
Constantly monitor and report on progress of the program to all stakeholders
Implement and manage program changes and interventions to achieve program outputs
Provide program evaluations and assessment of results throughout and post project deployment
Experience:
7+ years of Program Management experience – preferably in the delivery of Retail Wireless Systems Solutions
10+ years in IT preferably delivering multi-level architected solutions for retail customers, care agents and back end systems integrations
Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams, and with business partners
Knowledge of both theoretical and practical aspects of program management
Knowledge of technical hardware program management techniques and tools
Knowledge of working with Vendor SOWs, RFPs, and contracts
Working knowledge of IT systems, Agile, and SDLC
Direct work experience in technical infrastructure and security program management capacity and vendor management
Proven experience in people management, strategic planning, risk management, and change management
Solid experience with GSuite, Visio, and MSProject
Ability to communicate effectively with senior level executives.
Strong negotiation/facilitation skills with an ability to gain consensus
Ability to consult, facilitate and manage expectations with leadership, IT teams and with customers
Ability to translate and communicate a customer's strategic opportunities into requirements for the technical teams
Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change.
Ability to manage customer expectations throughout the program implementation and delivery process.
Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
Formal knowledge of Program management principles, processes, and tools
Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree