- Serve as primary product expert and evangelist
- Lead product design, development and release process for assigned products and maintain the product development road map
- Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers and prospects
- Create detailed use cases, business requirements, and marketing requirements
- Support marketing, sales and support through leading the development and maintenance of various technical marketing collateral including application notes, FAQs, product notes, user guides, field training · presentations, online marketing content and demos
- Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses
- Coordinate beta testing of new products and features. Document and report problems and recommend solutions/improvements to program managers.
- Participate in product performance benchmarking activities.
- Passion for solving customer problems and creating services that drive innovation in the customers organization
- Strong customer focus, ownership, urgency, and drive.
Additional responsibilities
- Perform product demonstrations at trade shows, online seminars, and other events
- Document answers to customer technical questions that cannot be answered by sales staff or product support specialists using existing documentation.
Qualifications
- 3-7 years' experience as a Technical Product Manager.
- Experience in an engineering or technical customer facing role will be accepted
- Strong technical networking background is required
- Strong problem solving skills along with excellent verbal and written communication skills
- Ability to effectively interface with customers
- Must have experience with cross-functional teams that include engineering, sales, and marketing staff
- Must be able to effectively interact and communicate with executive management
- Experience with the Agile process
- Must be organized, energetic, self-starter