- Deep dive into large data sets to answer key business questions using SQL, Excel, and other data manipulation languages
- Partner with business teams to consult and define business performance KPIs
- Develop and publish performance reports using data visualization tools such as Tableau
- Develop and analyze customer satisfaction surveys to measure product and service satisfaction
- Analyze KPI’s and customer feedback to identify process improvement opportunities
- Lead process improvement teams to define, measure, analyze, implement, and control new process changes that will deliver sustainable improvements to the company and our customers
- Verify new products and services comply with the Hughes Quality Standards as a Concurrent Business Launch Team member throughout the new system & service launch process
- Develop and manage the comprehensive testing plan as the Quality Assurance requirements for the launch approval of new products and services
- Conduct internal audits of the Enterprise functional groups within the company to verify compliance with the Hughes process standards
REQUIRED QUALIFICATIONS:
- BS in Engineering or Computer Science or MBA
- 3+ years of professional experience in a business analyst/data analyst/Quality analyst
- 3+ years of strong experience with SQL, Tableau and/or any other visualization tools
- 3+ years of experience with quality management process/standards/model (ISO, Six Sigma or ITIL certification preferred)
PREFERRED QUALIFICATIONS:
- Ability to work creatively and independently with strong problem-solving skills and ability to manage multiple, changing priorities and demands
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Outstanding writing and presentation skills to communicate to a broad audience
- Previous project management experience in a technical organization is a plus