• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 8th Apr 2021

 

Technical skills (Required – Must  to have)

• 5 years’ experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals

·         Should have good understanding of Microsoft Acrive Directory, DHCP and DNS

·         Should have good understanding of user profile management

• Proven Customer Service skills
• Good written and oral communication

Technical skills (Required - Nice to have)

§  Awareness of latest technologies and trends

§  Knowledge of agile methodologies

§  Must have the ability to identify and instill industry best practices.

• Proven Customer Service skills
• Excellent written and oral communication

 

Language skills needed

English, German, Multilingual for Romania

People skills

·         Client management

Soft skills

·         Create deep client impact

·         Execution excellence

 

Area of responsibilities

Skill Level

The role is expected to carry out following function/activities as part of this job.

 

·         Provides expert judgment and analysis for the design, development and implementation of desktop systems.

·         Analyzes requirements to ensure the system meets performance needs.

·         Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.

·         Maintains, repairs, and troubleshoots desktop hardware and software packages.

·         Assists with desktop/laptop images including updates, patches and performance/process enhancements.

·         Has the ability to script, test and deploy automated desktop solutions.

·         Provide level2/3 desktop/ laptop break-fix support

·         Responsible for writing documentation to describe existing and new environments, technologies and enhancements.

·         Assists with the testing and selection of non-server computing hardware to be used within the enterprise.

·         Assists with the design and maintenance of new images for desktops.

·         Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).

·         Assists with writing, testing, and installing packages for software upgrades/patches.

·         Serves as a top tier desktop support.

·         Work with offshore teams