Tagcor

Project manager with infrastructure

· Proficient in Project Management

· Ability to work with Vendors to complete tasks

· ITIL Foundation & Operations Certified

· Proficient with IT Service Management principals

· Proficient with Asset Management and CMDB concepts.

· Proficient with Content Management Tools

· Advanced proficiency in MS Excel and proficient in the rest of the Microsoft Office suite.

· Ability to build and cultivate professional relationships across SABIC IT and business teams.

· General understanding of IT technologies such as but not limited to Network (WAN/LAN), Security, System Engineering, Storage, Backup.

· Must be able to deal with ambiguity

· Excellent time management skill and ability to handle completing priorities

Responsibilities:

· Focal point for America Infrastructure Support model including “Connect to Operations” taking direction from SABIC Operational Manager as needed.

· Drive Procedural adherence to documented Incident Management, Change Management, Problem Management, Request Fulfillment process and procedures.

· Facilitate procedural adherence with peer Global Service Center, Application and End User services teams regionally.

· Facilitate issues with support model after go live involving people, process and tools.

· Involved in all escalations within the scope of delivery

· Periodic review with SABIC, trend analysis, Service Level Reporting

· Assist SABIC Operations Manager with Infrastructure Services Vendor Management.

· Mentoring and motivating the Team for better performances

· Acts as an expert providing direction and guidance to procedural improvements

· Lead projects such as continuous improvements and technology refresh

· Be the focal point for change management for the change of technologies