• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 19th Apr 2021

5-10+ years’ experience with information technology computer systems support, analysis and resolution activities.

Excellent troubleshooting skills. J2EE web development, Unix/Linux platform experience, excellent troubleshooting skills, scripting competency (shell/UNIX/perl), Apache/Tomcat configuration.

Secondary Skill:

Oracle SQL/SQL Server/ Jquery/HTML/ CSS/ XML/

Should be strong in architecture, requirements development, and coding skills, broad technology knowledge, and having experience in delivering software.

Should be capable of handling many aspects of the application, including but not limited to enhancements, performance, scalability, security, and testing.

Good in communication Should understand the requirements from the customer, should be able to communicate with customer and other teams.

Develop the code as per the requirement

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback

To provide support for on call escalations and doing root cause analysis of given issue

To independently resolve tickets within agreed SLA of ticket volume and time

To adhere to quality standards, regulatory requirements and company policies

Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases