Required Onsite Project manager with Cloud skill set
Accountable for Delivery of Services as per the defined contract for the multiple projects being managed and adherence of SLAs as per contract
Accountable for Service performance through definition and management of Metrics and KPIs Work with the Service Transformation Head to establish SMO Service Management Office with appropriate roles skills and relevant processes required for Delivery
Responsible for integrating SMO Service Management Office roles within service delivery
Ensure Service Continuity to all services being delivered and keep the BCP plan upto date Service Tracking
Conduct PMR Project Management Review meetings
Ensure incidents and service requests are handled as per targets and timelines in accordance with the SOP communicated by the Supervisor
Represent the delivery team to provide updates during Governance meetings like Status Review Monthly performance Business Review meetings
Ensure adherence to KPIs and other contractual commitments Service Execution
Establish the Governance framework and conduct Service Performance review meetings and ensure participation from all stakeholders
Enable risk assessment and establish mitigation plan
Responsible for proactively managing costs to achieve and exceed profitability targets
Responsible for overall billing and invoicing annual planning of resource infrastructure requirements like workspace delivery location expansion
Organize and participate in Delivery audits and ensure closure of all action items