Evaluate our customer’s communication journey across all services interactions and channels in order to propose and implement improvements
Conduct industry and customer research to recommend improvements around our communication channel strategy, and what communications medium should be used at what points in the customer journey
Champion a UX strategy by proactively sharing your vision with leaders, stakeholders, peers, and team members
Understand and communicate complex concepts simply, in visual form, and with minimal guidance
Evaluate current communications and propose/implement design improvements
Design templates that follow client brand guidelines, along with accessibility and usability standards
Serve as Subject Matter Expert on style guides, content standards, and UX standards
Collaborate and communicate design ideas clearly to developers
Work with Business stakeholders to sign off on customer communications journey and design improvements
Provide product specs and assets directly to engineering
Manage design and pattern library
Educate and influence teams external to the Communications group informally through daily engagement and 1:1 interaction, and formally through training and related programs.
Evolve with trends in UX strategy to stay informed of best practices.
Ability to develop and conduct effective qualitative research methods, and ultimately utilize findings to propose and implement improvements
Facilitate a consistent and repeatable UX process from project intake through delivery
Work with other designers to conceptualize and iterate on designs
Collaborate to design experiences that add quantifiable value for users and our business
Desirable Requirements
Portfolio of your work
Experience working with style guides, email templates, testing, and editing tools
Experience working with Agile environments
Experience with tools such as Trello and Miro
Basic understanding of HTML, XML, and CSS principles are a plus