• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th May 2021

·         Senior Developer with 6+ years of exp.

·         Primary skills expected is JAVA

·         Handle operational changes and functional enhancement requests. Participate in identifying problems and perform root cause analysis.

·         Contribute to knowledge base and participate in activities like release acceptance and application continuity Support

·         Service Management - Manage tickets and tasks escalated by the Level 1 team 

·         Service Operations analyst and also handle Customer requests assigned by the Lead 

·         Escalate tickets that require external intervention 

·         Alert Leads for tickets where there can be a potential SLA breach 

·         Ensure quality of deliverables through self-review 

·         Provide inputs to task estimation

·         Service Tracking 

·         Provide daily status updates on tasks assigned 

·         Lead Ensure incidents 

·         Operational change requests and enhancements are handled within the agreed targets 

·         Ensure assigned tasks are completed within targets