• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 6th May 2021

 
· Senior Developer with 6+ years of exp.
· Primary skills expected is JAVA
· Handle operational changes and functional enhancement requests. Participate in identifying problems and perform root cause analysis.
· Contribute to knowledge base and participate in activities like release acceptance and application continuity Support
· Service Management - Manage tickets and tasks escalated by the Level 1 team
· Service Operations analyst and also handle Customer requests assigned by the Lead
· Escalate tickets that require external intervention
· Alert Leads for tickets where there can be a potential SLA breach
· Ensure quality of deliverables through self-review
· Provide inputs to task estimation
· Service Tracking
· Provide daily status updates on tasks assigned
· Lead Ensure incidents
· Operational change requests and enhancements are handled within the agreed targets
· Ensure assigned tasks are completed within targets