8+ years of experience as Salesforce Application Admin and Support
Active and current SF Administrator (or above) certification
Should be current and proactively learn Salesforce innovations in order to evangelize and promote the use of Salesforce within the company
Must have excellent verbal and non-verbal communication skills. Will be expected to collaborate with technical and business stakeholders of all levels, follow through on all commitments and SLAs and proactively communicate statuses.
Will be required to independently review technical and functional materials and quickly gain in-depth understanding of existing application customization and config settings
Must be able to lead customer issue troubleshooting efforts (L2 support) including but not limited to troubleshooting of application performance and access issues, troubleshooting of the error messages, proactively raise and respond to cases with Salesforce
Must be able to resolve SFDC Certificate problems, grant minimally required access privileges, analyze and rapidly remediate data issues, troubleshoot email campaigns
Will be required to perform Backups and test Critical Release Updates to prevent regression
Extensive experience in working with Lightning Record and Mobile Pages
Experience in Importing and Exporting data using Import Wizards and/or Salesforce Data Loader, developer workbench, etc.
Must have extensive experience in working with Process Builder, Flows, Workflows, Validation Rules, Approval Processes, Duplicate and Match rules, etc.
Must have deep understanding of the Salesforce security concepts, such as Roles, Profiles, OWDs, Sharing Rules, etc.
Will be required to create and update technical and functional documentation and end user training materials
Knowledge of SQL, SOQL, SOSL and other query languages
Desired qualifications:
Capability of analyzing and deep diving into Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visual force, work flows, Rest API. ..
Advanced Administrator Certification
Experience with analyzing debug logs, interpreting Json requests & responses
Must know how to create complex reports and dashboards within Salesforce
In-depth knowledge of advanced Sales and Service cloud features
Strong analytical skills with thorough understanding of how to interpret customer business needs and translate those into technology and operational requirements
Experience in using ITSM tools (such as Service Now or Workfront) in order to respond to incidents and service requests
Experience in documenting and responding with RCA (Root Cause Analysis)
Knowledge of Conga Reports.
Experience with Demand Tools
Experience with ETL tools, such as Informatica or equivalent