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• Post :- 18th Jun 2021

Project Optimus Production Planning Leadership

This is a unique opportunity to work with S/4 HANA 1709 as you leverage the SAP Model Company pre-configured solution and SAP HANA Enterprise Cloud (Private and Public)

As a Run Support expert, you will be responsible for end-to-end run support for the S/4 HANA Production Planning business processes and technical solution. This includes the transition from hyper care to active run support care activities.

You will utilize an agile / scrum approach across multiple locations in North America and Mexico.

As a run support analyst, you will directly partner with the client functional and technical deployment leaders and several key solution delivery partners (e.g. SAP)

Day to Day job Duties: (what this person will do on a daily/weekly basis)

•             Providing application support for Production Execution& Quality Mgmt., PPDS on S4/HANA and Fiori platform.

•             Strong end-to-end business process know-how with Product knowledge in Production Execution& Quality Mgmt., PPDS on S4/HANA and Fiori platform.

•             Need to provide L2/L3 end-user support for SAP S4/HANA Production Execution& Quality Mgmt., PPDS on S4/HANA and Fiori platform.

 

o             Incident Management + Service Request

            Validate if a reported service event incident / service request has sufficient required information as provided by the business user.

            Carry out analysis of the reported service event incident. If it requires a break fix then coordinate testing the possible solution and respond to the user with complete solution and seek user confirmation on the same.

            After receipt of user confirmation, resolve the incident with appropriate comments in the incident reporting tool.

            For a Service Event Request validate the specified request and necessary approval required.

            Coordinate implementing the solution in system, carry out required testing and seek user confirmation about the desired changes before resolving the Service Request.

            For incident requiring code changes and/ or configuration changes provide the initial analysis in the ticket and assign the same to L3 team for next action with due information to the business user.

o             Major Incidents ( P1 & P2 )

            For a major service event incident, carry out the investigation and work on solution. Ensure involvement of L3 team for review of possible solution.

            Attend the calls set up by L1.5 with business users and provide necessary inputs / work around for restoring the business operations till the permanent solution is implemented.

            If the issue is critical to the business and no immediate solution can be provided to business user by L2 team, assign the major incident to L3 with initial analysis

 

o             Service Level Management / Reporting

            Publishing Daily / Weekly / Monthly Reports

•             Daily Reports

•             Weekly Work stream Report

•             Weekly Status Reports

•             Weekly Transport Score Card

•             Monthly SLA Report / KPI Report

•             Data Trend Analysis & Performance Reporting

 

•             The L3 team will work mainly for issues requiring code and / or configuration changes (efforts up to 36-45 hrs as agreed with customer). Issues requiring more efforts need to be handled by the PMO Change Request team.

 

•             The L3 team will also work on Major incidents (P1/P2) and a service event ticket which needs higher expertise and hence cannot be handled by L2 team. All such incidents need review by L3 Process Lead to decide the ownership between L2 & L3 team.

 

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

•             Strong communications and customer focus orientation and abilities.

•             Customer orientation with a strong focus on quality

•             Full professional English and German language skills

•             Fast learner and goal-oriented working style

•             Excellent team player

•             High quality demands towards work accomplished

•             Creative, open minded and possesses the ability to communicate and convince others based on technical facts

•             5+ years of Strong S/4HANA and Fiori knowledge and experience in solution support area, including significant experience with incident management, configuration, and testing. Including experience with many of these key business process areas:

o             Production Planning & Detailed Scheduling

o             Sales & Operations Planning

•             Analytical skills to solve complex problems; a structured, reliable and independent way of working under pressure; confident and friendly interaction with customers and very good communication skills in general.