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• No of position :- ( 1 )

• Post :- 3rd Jul 2021

JOB TITLE:BA / Major Incident Management

JOB DUTIES:
This position is responsible for providing resolutions to a range of complex problems and business needs within Verizons Crisis (Major Incident) Management team. The candidate must have a high-level understanding of Crisis Management with strong knowledge and/or experience in bridge managements and technical resolutions skills The role is associated with driving high availability of Verizon's critical applications and infrastructure by using established/documented approaches to issues and problems using IT Service Management and ITIL best practices. Crisis Management supports production, systems and infrastructure to drive engagement and resolution to major incidents. This discipline is heavily dependent on technical communication skills both written and oral. The candidate will work in a team and have distinct responsibilities for the areas they are accountable. The position requires flexibility with schedule subject to change with business priorities.

MUST HAVE SKILLS:
• Knowledge of ITIL and IT Service Management best practices with Major Incident, Problem Management, and Change Management
• Ability to effectively work with support teams throughout IT to identify and implement availability improvements
• Ability to effectively work with support teams throughout IT to identify and implement best practices in change management
• Ability to work flexible hours / shifts based on the needs of the business
• Ability to multi-task and dynamically prioritize based on situation

DESIRED SKILLS:
• Recent technical and/or support experience.
• ITIL Foundation Certification
• Knowledge and familiarity with the IT critical support structure and processes.
• Knowledge of Mission, Business and System Flow Critical applications used by multiple lines of businesses